Create a chargeback

POST /chargebacks

Create a chargeback

cURL

curl --request POST \
  --url https://developersandbox-api.flutterwave.com/chargebacks \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "charge_id": "chg_eahdhfThdHsgaSra",
  "amount": 12.34,
  "type": "international",
  "expiry": 72,
  "stage": "new",
  "status": "pending",
  "uploaded_proof": "https://example.com/proofs/proof_123.pdf",
  "comment": "Customer claims the charge was unauthorized.",
  "provider": "Visa",
  "arn": "1243453453434234534443423",
  "initiator": "customer"
}
'

import requests

url = "https://developersandbox-api.flutterwave.com/chargebacks"

payload = {
    "charge_id": "chg_eahdhfThdHsgaSra",
    "amount": 12.34,
    "type": "international",
    "expiry": 72,
    "stage": "new",
    "status": "pending",
    "uploaded_proof": "https://example.com/proofs/proof_123.pdf",
    "comment": "Customer claims the charge was unauthorized.",
    "provider": "Visa",
    "arn": "1243453453434234534443423",
    "initiator": "customer"
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    charge_id: 'chg_eahdhfThdHsgaSra',
    amount: 12.34,
    type: 'international',
    expiry: 72,
    stage: 'new',
    status: 'pending',
    uploaded_proof: 'https://example.com/proofs/proof_123.pdf',
    comment: 'Customer claims the charge was unauthorized.',
    provider: 'Visa',
    arn: '1243453453434234534443423',
    initiator: 'customer'
  })
};

fetch('https://developersandbox-api.flutterwave.com/chargebacks', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://developersandbox-api.flutterwave.com/chargebacks",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'charge_id' => 'chg_eahdhfThdHsgaSra',
    'amount' => 12.34,
    'type' => 'international',
    'expiry' => 72,
    'stage' => 'new',
    'status' => 'pending',
    'uploaded_proof' => 'https://example.com/proofs/proof_123.pdf',
    'comment' => 'Customer claims the charge was unauthorized.',
    'provider' => 'Visa',
    'arn' => '1243453453434234534443423',
    'initiator' => 'customer'
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://developersandbox-api.flutterwave.com/chargebacks"

	payload := strings.NewReader("{\n  \"charge_id\": \"chg_eahdhfThdHsgaSra\",\n  \"amount\": 12.34,\n  \"type\": \"international\",\n  \"expiry\": 72,\n  \"stage\": \"new\",\n  \"status\": \"pending\",\n  \"uploaded_proof\": \"https://example.com/proofs/proof_123.pdf\",\n  \"comment\": \"Customer claims the charge was unauthorized.\",\n  \"provider\": \"Visa\",\n  \"arn\": \"1243453453434234534443423\",\n  \"initiator\": \"customer\"\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://developersandbox-api.flutterwave.com/chargebacks")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"charge_id\": \"chg_eahdhfThdHsgaSra\",\n  \"amount\": 12.34,\n  \"type\": \"international\",\n  \"expiry\": 72,\n  \"stage\": \"new\",\n  \"status\": \"pending\",\n  \"uploaded_proof\": \"https://example.com/proofs/proof_123.pdf\",\n  \"comment\": \"Customer claims the charge was unauthorized.\",\n  \"provider\": \"Visa\",\n  \"arn\": \"1243453453434234534443423\",\n  \"initiator\": \"customer\"\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://developersandbox-api.flutterwave.com/chargebacks")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"charge_id\": \"chg_eahdhfThdHsgaSra\",\n  \"amount\": 12.34,\n  \"type\": \"international\",\n  \"expiry\": 72,\n  \"stage\": \"new\",\n  \"status\": \"pending\",\n  \"uploaded_proof\": \"https://example.com/proofs/proof_123.pdf\",\n  \"comment\": \"Customer claims the charge was unauthorized.\",\n  \"provider\": \"Visa\",\n  \"arn\": \"1243453453434234534443423\",\n  \"initiator\": \"customer\"\n}"

response = http.request(request)
puts response.read_body

201

{
  "message": "<string>",
  "meta": {},
  "data": {
    "id": 1,
    "charge_id": "chg_eahdhfThdHsgaSra",
    "amount": 12.34,
    "meta": {},
    "stage": "new",
    "status": "new",
    "type": "local",
    "due_datetime": "2025-05-30T23:59:59Z",
    "created_datetime": "2025-06-01T23:59:59Z",
    "updated_datetime": "2025-06-01T23:59:59Z",
    "settlement_id": "SETTLEMENT-XYZ-12345",
    "uploaded_proof": "https://example.com/proofs/chargeback-ABC-67890.pdf",
    "comment": "Customer claims service not rendered. Attached signed delivery confirmation.",
    "provider": "Visa",
    "arn": "70010000000000000000001",
    "initiator": "Cardholder"
  }
}

{
  "status": "failed",
  "error": {
    "type": "REQUEST_NOT_VALID",
    "code": "10400",
    "message": "Request is not valid",
    "validation_errors": [
      {
        "field_name": "amount",
        "message": "must not be null"
      }
    ]
  }
}

{
  "status": "failed",
  "message": "UNAUTHORIZED",
  "error": {
    "type": "UNAUTHORIZED",
    "code": "10401",
    "message": "unauthorized"
  }
}

{
  "status": "failed",
  "message": "<string>",
  "error": {
    "type": "FORBIDDEN",
    "code": "10403",
    "message": "Forbidden"
  }
}

Authorizations

Authorization · string · header · required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Headers

X-Trace-Id · string

A unique identifier to track this operation. It must be between 12 and 255 characters in length.

Required string length: 12 - 255

X-Idempotency-Key · string

A unique identifier to prevent duplicate requests. It must be between 12 and 255 characters in length.

Required string length: 12 - 255

Body

application/json

A chargeback input object

charge_id · string · required

ID of the charge tied to this chargeback

Example:

"chg_eahdhfThdHsgaSra"

amount · number<decimal> · required

Amount to be charged back

Required range: x >= 0.01

Example:

12.34

type · enum<string> · required

The type categorizes the chargeback based on whether it originates from a transaction within the same country (local) or across different countries (international).

Available options: local, international

Example:

"international"

expiry · integer<int64> · required

Duration of chargeback in hours used in calculating due_datetime

Example:

72

stage · enum<string>

The stage describes the current phase of a chargeback dispute.

Available options: new, second, pre-arbitration, arbitration

Example:

"new"

status · enum<string>

The status indicates the current state or progress of the chargeback, showing whether it's awaiting action or has been formally started.

Available options: pending, initiated

Example:

"pending"

uploaded_proof · string

Link to proof against chargeback

Example:

"https://example.com/proofs/proof_123.pdf"

comment · string

Additional comments for the chargeback

Example:

"Customer claims the charge was unauthorized."

provider · string

Provider for the chargeback

Example:

"Visa"

arn · string

Acquirer reference number for transaction

Example:

"1243453453434234534443423"

initiator · string

Initiator of the chargeback

Example:

"customer"

Response

201

application/json

OK

status · enum<string>

Available options: success, failed

message · string

meta · object

data · object

A chargeback object

Show child attributes